AceLucky questions, answered first
Does AceLucky have a no deposit bonus?
Read the AceLucky bonus terms before signing up. Review the wagering requirement, minimum deposit, expiry and eligibility before accepting a promotion.
Bonus types such as registration, deposit and complimentary bonuses are described in AceLucky's bonus policy, but which ones are live for a UK account changes over time.
See operator terms → Is there an AceLucky promo code right now?
When a promotion needs a code, AceLucky shows it next to that offer on its own site, together with the terms that apply to it.
Codes copied onto forums or older pages are often expired. A code is only worth using if it appears on AceLucky itself on the day you deposit.
See operator terms → Is AceLucky safe and licensed in the UK?
Yes. AceLucky is run by ProgressPlay Ltd, UKGC account 39335, so UK players are covered by Gambling Commission rules on fair games, age and identity checks, and safer gambling. A licence does not make bonuses generous or wins likely, but it does give you a regulated complaints route if something goes wrong.
The Gambling Commission public register lists ProgressPlay Limited, account 39335, shows active remote casino, bingo and general betting activities. Inside your account the operator offers gross deposit limits, loss and session limits, a time-out and self-exclusion.
Gambling Commission register, account 39335 → How do AceLucky withdrawals work, and how long do they take?
Open the cashier, choose Withdrawal, pick a method and submit the form. AceLucky's cashing-out page lists one business day of processing, then a transfer time per method: three to seven business days for cards and PayPal, three for Trustly and Payz, one for Neteller and Instant Bank Payment. Identity checks can come first.
The operator's own FAQ is less precise: it says requests are processed within 3 business days and funds should generally arrive within 7 business days. Its withdrawal policy also states a maximum of £3,000 a week and £6,000 a month per account. Withdrawals go back to the method you deposited with where possible, and asking to withdraw cancels any active bonus.
AceLucky withdrawal times by method, as the operator states them | Method | Processing | Transfer |
| Debit cards | 1 business day | 3–7 business days |
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| PayPal | 1 business day | 3–7 business days |
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| Trustly | 1 business day | 3 business days |
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| Payz | 1 business day | 3 business days |
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| Neteller | 1 business day | 1 business day |
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| Instant Bank Payment | 1 business day | 1 business day |
Is there an AceLucky app?
AceLucky's help pages say the casino works on iPhone and Android smartphones and that no download is needed, so the mobile site does the job of an app. Open it in your phone's browser, log in with your usual details, and save it to your home screen if you want a one-tap shortcut.
Sport, casino and live sections sit on the same account, so your balance and limits are the same on phone and desktop.
How do I contact AceLucky support?
AceLucky says its support team is available 24/7 through live chat and email, both reached from the Contact Us page on its site. Use those channels for account, payment or verification questions, because this hub cannot see player accounts. Our own mailbox only handles media, links and corrections for this website.
The operator's FAQ says document verification takes up to 3 working days after your files arrive, so send them early if you plan to withdraw.